We have a friendly return policy whereby we refund for products which are damaged, broken, have manufacturing defects, wrong size or does not match with photo/description as given on Ornaate.
The customer/buyer has to get back to Ornaate “contact us” through phone/email within 24 hours of receipt of damaged products or products not meeting description. Ornaate will then log a dispute and initiate a process of resolution between the artisan/designer and the customer. Customer will have to send an image of product on email in case customer is claiming that the product is damaged or not meeting description. The return shipping to seller for the product will be borne by the customer.